Support Policy

Last Updated: 10 Sept 2025

At Infodatalabs, we are committed to providing timely and effective support for our software and services. Support is provided according to the subscription plan you choose.

1. Basic Plan

• Email support only: response within 48 hours

• Access to knowledge base & tutorials

• No live chat or phone support

2. Standard Plan

• Email support: response within 24 hours

• Access to knowledge base, tutorials, and webinars

• Limited live chat support (business hours)

3. Premium Plan

• Priority email and live chat support: response within 12 hours

• Dedicated account manager for assistance

• Phone support available during business hours

General Guidelines

• All support requests should include your account details and a description of the issue.

• Support is limited to issues related to Infodatalabs software functionality.

• Additional guidance or consulting may be provided at Infodatalabs’ discretion, based on your plan.

Contact Support:

• Email: support@infodatalabs.com

• Live Chat: Available inside your Infodatalabs dashboard (for Standard & Premium Plans)